Effective: 14 May 2026 Last updated: 14 May 2026

Cancellation Policy

You can cancel your Realzent subscription at any time. This page explains how to cancel, what happens to your Account and your Customer Data after cancellation, and how cancellation interacts with billing.

1. How to cancel

Sign in to your Realzent workspace.
Open Settings → Billing → Cancel subscription.
Confirm your reason (optional) and submit.
You will receive a confirmation email immediately and an in-product banner stating the date your access ends.

If the in-product flow is unavailable for any reason, write to our Grievance Officer at [email protected] from your registered email with subject “Cancel Subscription — Realzent”.

2. When cancellation takes effect

Plan type	Effective date
Free trial (within 14 days of signup)	Immediately, with no charge.
Monthly subscription	At the end of the current paid month. You retain full access until that date.
Annual subscription	At the end of the current paid year. You retain full access until that date.

Cancellation stops future renewals. It does not produce a refund of fees already paid for the current cycle. See our Refund Policy.

3. What happens to your Account after cancellation

On the effective date, your workspace becomes read-only for 30 days. You can still log in, export your data, and download invoices, but cannot create new records or send communications.
After the 30-day read-only window, the Account moves to scheduled deletion.
Within 90 days of the effective date, your Customer Data is permanently deleted from production systems and within 60 further days from rolling backups, except for records we are legally required to keep (e.g. tax invoices, GST records — 8 financial years).
You can reactivate your Account at any time during the read-only window by re-subscribing — no data is lost in that period.

4. Exporting your data before cancellation

We strongly recommend exporting any Customer Data you wish to retain before your effective cancellation date. Realzent provides the following export options:

Leads, Deals, Builders, Projects — CSV export from the respective module.
Invoices, GST documents — PDF download from the Financial module.
Documents (vault) — direct download for each file.
Commission agreements — PDF download.

If you need a bulk export of all data, write to the Grievance Officer at least 7 days before your effective cancellation date.

5. Suspended or terminated Accounts

If your Account is suspended or terminated by us for breach of the Terms of Service, the timelines above may be shorter and refunds will not be issued. We will, however, provide a reasonable opportunity to export your Customer Data unless the law prohibits us from doing so.

6. Auto-renewal and reminders

For annual plans we send a renewal reminder email 14 days before the renewal date so you have time to decide whether to continue. For monthly plans you receive a tax invoice on each renewal. If you wish to opt out of renewal reminders, you can update your preferences in Settings.

7. Downgrades

Switching to a lower-tier plan is treated as a cancellation of the higher tier at the end of the current billing cycle and a fresh subscription to the lower tier from the next cycle. We do not pro-rate downgrades within a cycle, and no refund is issued for the unused portion of the higher tier.

8. Re-activation

You can re-activate a cancelled Account within the 90-day window by signing in and choosing a new plan. After 90 days the Account and its data may be permanently deleted; in that case you will need to register a fresh Account.

9. Grievance Officer

Grievance Officer

Name: Mr. Subesh Kumar
Email: [email protected]
Phone: +91 9911202099

Read next: Refund Policy · Privacy Policy