Refund Policy
Realzent operates on a strict no-refund basis for subscription fees once paid. This page explains why, and the limited circumstances in which a refund may nonetheless be considered. Before subscribing, please use the 14-day free trial to evaluate the Service.
1. General rule — no refunds
Subscription fees, top-up charges, and one-time add-on payments to Realzent are non-refundable, whether paid monthly or annually, partially used or unused, cancelled mid-cycle, or otherwise. Once a payment is captured by our payment gateway (Razorpay), it cannot be reversed except in the limited circumstances described in Section 3.
2. Why we have a no-refund policy
- We offer a 14-day free trial on all plans, with no card required at signup, so you can fully evaluate the Service before paying.
- Plan inclusions, limits, and feature lists are published transparently on our Pricing page.
- Once you pay, certain costs (third-party AI tokens, WhatsApp Business message fees, SMS charges, payment-gateway commissions, GST) are immediately incurred on our side and cannot be unwound.
- A clear no-refund policy keeps our pricing low and predictable for everyone.
3. Limited exceptions
We will consider a refund only in the following exceptional cases:
| Scenario | What we offer |
|---|---|
| Duplicate or accidental charge — the payment gateway charged you twice for the same plan / cycle. | Full refund of the duplicate charge. |
| Charge after cancellation — you cancelled before the renewal date but were still charged due to a technical error on our side. | Full refund of the erroneously billed cycle. |
| Material service failure — the Service was substantially unavailable for more than 72 continuous hours due to our fault (excluding scheduled maintenance, force majeure, or third-party outages), and you were unable to use a paid feature you specifically depend on. | Pro-rated credit or refund for the affected period, at our discretion. |
| Fraudulent or unauthorised charge — your card was used without your authorisation to subscribe to Realzent. | Refund after investigation and verification. |
4. How to request a refund
- Write to our Grievance Officer at [email protected] with subject “Refund Request — Realzent”, within 7 calendar days of the disputed charge.
- Include: your registered email, business name, invoice number(s), transaction date(s), and a clear description of the issue.
- We will acknowledge within 72 hours and investigate. Approved refunds are processed via Razorpay to the same payment method within 7–14 business days. Bank-side credit may take longer to reflect.
5. Cancellation vs refund
Cancelling your subscription stops future renewals — it does not refund payments already made. See the Cancellation Policy for how to cancel and what happens after.
6. Chargebacks
If you initiate a chargeback or payment-dispute claim with your bank or card issuer without first contacting our Grievance Officer, we reserve the right to suspend your Account pending resolution. We may share the contact-form / email evidence with the bank to defend the chargeback.
7. Free trial
The 14-day free trial is not a paid product; no refund is applicable because no payment is made during the trial.
8. Statutory rights
Nothing in this Refund Policy limits any statutory right you have as a consumer under the Consumer Protection Act, 2019 or any other applicable Indian law.
9. Grievance Officer
Grievance Officer
- Name
- Mr. Subesh Kumar
- [email protected]
- Phone
- +91 9911202099
Read next: Cancellation Policy · Terms of Service