Version 2.0 Effective: 14 May 2026 Last updated: 14 May 2026

Terms of Service

These Terms of Service (“Terms”) form a binding agreement between you (the “User”, “Customer”, or “you”) and Decipher Consultancy Services (“we”, “us”, “Realzent”) governing your access to and use of the Realzent SaaS platform at realzent.com and all related services, features, applications, and content (collectively, the “Service”). By creating an account, ticking the consent box, or otherwise using the Service you confirm that you have read, understood, and agree to be bound by these Terms.

1. Definitions

“Account” — the workspace registered to a single business entity (a real-estate agent, brokerage, or other authorised user).
“Customer Data” — all information that you upload, enter, generate, or transmit through the Service, including leads, deals, builders, projects, property cards, site visits, documents, and messages.
“Subscription” — the plan you choose (Starter, Growth, Team, or any successor plan) and the corresponding fees.
“DPDP Act” — the Digital Personal Data Protection Act, 2023 of India, together with its rules and notifications.
“Authorised User” — a member of your team to whom you have granted access via your workspace's invite mechanism.

2. Eligibility

You confirm that you are at least 18 years of age, are competent to enter into a contract under Indian law, are not barred from receiving services under Indian or applicable law, and (if registering on behalf of a business) have authority to bind that business. You will provide accurate, current, and complete information during registration and keep it updated.

3. The Service

Realzent is a multi-tenant SaaS platform purpose-built for Indian real-estate professionals. It provides tools including (but not limited to) a CRM for leads and deals, AI-assisted property microsites (“PropCards”), site-visit management with automated reminders, WhatsApp / SMS communication, document vault with electronic signatures, RERA-intelligence reports, GST and TDS invoicing, and similar features. Specific features available to you depend on your plan and may change from time to time. We may add, modify, or remove features in our reasonable discretion, normally with prior notice.

4. Account, security, and access

You are responsible for:

maintaining the confidentiality of your password and any other authentication credentials;
all activity that occurs under your Account, including the activity of Authorised Users you invite;
notifying us immediately at [email protected] if you suspect any unauthorised access; and
ensuring your Authorised Users comply with these Terms.

We may suspend or terminate access for any Account or user that violates these Terms, with or without prior notice, in our reasonable discretion.

5. Subscription, fees, and payment

Plans, prices, and inclusions are published at realzent.com/pricing. By selecting a plan you authorise us to charge the applicable fees (plus GST as required by law) via our payment gateway, Razorpay. Subscriptions auto-renew on the same billing cycle unless cancelled before the renewal date (see our Cancellation Policy).

All fees are exclusive of taxes. Taxes are billed and remitted by us as required by the GST regime applicable to your billing address. Tax invoices are issued via the Service and downloadable from your Billing page.

Failed or declined payments may result in immediate suspension of access until the outstanding amount is cleared. Repeated failures may lead to termination of the Account and deletion of Customer Data in accordance with our retention policy.

6. Free trial

New accounts receive a 14-day free trial as published. No card details are collected to start the trial. At the end of the trial you may choose to subscribe; if you do not, your Account remains accessible in a limited capacity until you complete signup or it is purged in accordance with our retention schedule.

7. No refunds

Except where Indian law expressly requires otherwise, all fees paid are non-refundable. Please review our Refund Policy for the specific (limited) circumstances in which we may issue a refund. The 14-day free trial exists precisely so that you can evaluate the Service before paying.

8. Acceptable use

You will not, and will not permit any Authorised User to:

use the Service in violation of any applicable law (including but not limited to RERA, the DPDP Act, the Information Technology Act 2000, telecom regulations under TRAI, anti-money-laundering law, and consumer-protection law);
send unsolicited commercial messages, spam, scraped contact lists, or messages to recipients who have opted out;
impersonate any person, misrepresent your affiliation, or use a false identity;
upload, store, or transmit content that is unlawful, defamatory, obscene, infringing, or that contains malware;
attempt to gain unauthorised access to the Service, our infrastructure, other users' workspaces, or related systems;
reverse-engineer, decompile, or attempt to extract the source code or AI model weights underlying the Service;
resell, sub-licence, lease, or otherwise commercially exploit the Service except as expressly permitted (e.g. the CoBroke network feature);
use the Service to build a competing product or to benchmark for the same;
use automated means (scrapers, bots, RPA) to extract data from the Service except via the official API and within published rate limits;
circumvent any technical limitation, plan quota, or security mechanism.

9. Customer Data

You retain ownership of all Customer Data you upload to the Service. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, display, and process Customer Data solely to operate, secure, and improve the Service and to comply with the law.

You are solely responsible for:

the lawfulness of the Customer Data you upload;
obtaining all consents required under the DPDP Act and other laws from the individuals (leads, clients, prospects) whose personal data you upload;
responding to data-subject requests from those individuals;
backing up critical data outside the Service. While we maintain daily backups, you should not treat the Service as your only copy.

We act as a Data Processor for Customer Data under your instructions and the DPDP Act. See our Privacy Policy for further detail.

10. Intellectual property

The Service, including its software, models, design, branding, logos, documentation, and all underlying intellectual property, is owned by Decipher Consultancy Services and its licensors. Nothing in these Terms transfers any ownership rights to you. You receive only a limited, non-exclusive, non-transferable, revocable right to access and use the Service for the duration of an active Subscription and in compliance with these Terms.

“Realzent” and the Realzent logo are trademarks of Decipher Consultancy Services. You may not use them without our prior written consent.

11. AI-assisted features

Some features rely on third-party AI providers (e.g. Anthropic, OpenAI, Google Gemini, Perplexity). Output produced by such features is generated probabilistically and may be inaccurate, incomplete, or out of date. You must independently verify any factual claim, especially in legal, regulatory, financial, RERA, or contractual contexts, before relying on it in commercial decisions. We make no warranty as to the accuracy, fitness, or non-infringement of AI-generated content. Use of AI features may be subject to additional usage caps and content policies published in-product.

12. Third-party services

Some features depend on third-party services (Razorpay, Cloudflare, WhatsApp Business API, Twilio, mapping providers, etc.). Your use of those features may be subject to the third party's own terms and privacy policies. We are not responsible for the availability, accuracy, or actions of any third-party service.

13. Suspension and termination

We may suspend or terminate your Account immediately if you breach these Terms, fail to pay fees when due, use the Service in a way that risks harm to other users or our infrastructure, or if required by law. You may terminate your Account at any time as described in the Cancellation Policy.

On termination, your right to access the Service ends and Customer Data will be retained or deleted in accordance with our retention schedule (see Privacy Policy, Section 9). You should export any data you need before the termination effective date.

14. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, TO THE MAXIMUM EXTENT PERMITTED BY LAW. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DATA WILL BE ACCURATE OR FIT FOR YOUR PURPOSE. WE DISCLAIM ALL IMPLIED WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, EXCEPT TO THE EXTENT SUCH DISCLAIMERS ARE PROHIBITED BY APPLICABLE LAW.

15. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL DECIPHER CONSULTANCY SERVICES, ITS OFFICERS, EMPLOYEES, AFFILIATES, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, GOODWILL, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ₹10,000 — WHICHEVER IS HIGHER.

16. Indemnification

You agree to indemnify, defend, and hold harmless Decipher Consultancy Services and its officers, employees, affiliates, and agents from and against any claim, demand, loss, damage, cost, or expense (including reasonable legal fees) arising out of (a) your breach of these Terms, (b) your misuse of the Service, (c) the Customer Data you upload (including any allegation of infringement, privacy violation, or unlawful content), and (d) any violation by you of applicable law.

17. Governing law and jurisdiction

These Terms are governed by the laws of India. Any dispute, claim, or controversy arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts at Delhi, India. Nothing here prevents you from approaching the Data Protection Board of India, a consumer forum, or other statutory authority where law permits.

18. Changes to these Terms

We may revise these Terms from time to time. The current version (with its date) is always published at realzent.com/terms-of-service. Where the change is material, we will notify you in-product or by email at least 14 days before it takes effect. Continued use of the Service after the effective date constitutes acceptance of the revised Terms. If you do not agree to a revision, you must stop using the Service before the effective date.

19. Notices and contact

Legal or regulatory notices to us should be sent to [email protected] with subject “Legal Notice — Realzent”. Notices to you will be sent to the email associated with your Account or displayed in the Service. For grievance redressal see the Grievance page.

20. Miscellaneous

Entire agreement — these Terms together with our Privacy Policy, Refund Policy, Cancellation Policy, Cookie Policy, and any plan-specific terms form the entire agreement between you and us.
Severability — if any provision is held unenforceable, the remaining provisions remain in effect.
No waiver — our failure to enforce any provision is not a waiver of that or any other provision.
Assignment — you may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of substantially all our assets.
Force majeure — we are not liable for delay or failure due to events beyond our reasonable control (acts of God, war, pandemic, government action, internet outages, etc.).